Refund and Cancellation Policy

·        At Celebravo, we aim to provide our customers with high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to assist you.

Please take a moment to read our full refund and cancellation policy:

Orders Cancelled Before Dispatch:

·        If you decide to cancel your order before it is dispatched, we will process a full refund with no cancellation charges.

Cancel from Your Account Dashboard:

·        You can easily cancel your order directly from your Celebravo account dashboard. Simply log in, go to your order history, and select the option to cancel the order. This option is available only before the order is dispatched.

·        Once the order has been dispatched or is in transit, cancellation will no longer be possible.

Refund Policy for Prepaid Orders (Non-Acceptance at Delivery):

·        If you choose not to accept your order at the time of delivery, we will process the refund after the product is returned to us. Please note the following:

Refund Process for Non-Accepted Orders:

·        If you do not accept your order at the time of delivery, the item will be returned to us.

·        Once we receive the returned product, we will initiate your refund to the original payment method used during the order.

·        The refund will be processed within 10 business days after the product is successfully returned to our warehouse.

Refund Timeline:

·        It may take up to 10 business days for the product to be delivered back to us and for your refund to be processed. The exact time may vary depending on your location and the delivery service.